SMIK-Af Guide

User guide

Getting Help

SMIK-Af · School Management & Information Kit – Africa

Getting Help

If you run into a problem or have a question this guide doesn't answer:

  1. First, check with your School Administrator — they manage accounts, permissions, and school-specific settings directly, and can resolve most access issues immediately.
  2. If the issue is with the app itself (something isn't working as described here), your School Administrator can raise it with SMIK-Af support on your behalf.

Please have the following ready when reporting an issue — it helps us resolve things quickly:

  • What you were trying to do, step by step.
  • What you expected to happen, and what actually happened.
  • A screenshot, if possible.
  • Your role (admin, teacher, student, or parent) and your school's name.